shipping + returns
We ship all free shipping orders at the method of our discretion. If a buyer places two separate orders with the same shipping address, we will combine the two orders and ship them in one single box (if applicable).
Buyer will pay all shipping costs to us on returned items. Refund given for returned merchandise will be less the cost we paid to ship the order.
On international free shipping if the order is returned, unclaimed or refused at customs, buyer will pay all shipping charges.
We base our shipping amounts off of weight/size and location (we ship from Southern California). Items are shipped within 3-5 business days of placing your order.
Our bottles are packed very well and are able to hold up to shipping. If your bottle arrives broken, email us a picture and we will gladly mail you a new one at no cost to you or issue you a refund for that bottle.
We are happy to ship internationally. International shipping takes approximately 2-8 weeks. Buyers are responsible for any VAT/customs fees.
We truly hope you love your product, but we understand sometimes things don't work out. We gladly accept returns on any unused/non-custom products within 14 days of receipt. If you would like to return your item, please contact us (include your order number) to arrange a return. Buyers are responsible for all associated shipping costs for the return/exchange.
If you have an issue with your product upon receipt, the product must be unused and the issue reported to us within 14 days to qualify for an exchange or return. Once the product is used, it no longer qualifies for a replacement.