We truly hope you love your product, but we understand sometimes things don't work out. We gladly accept returns on any unused/non-custom products within 14 days of receipt.  If you would like to return your item, please submit a request here:  Buyers are responsible for all associated shipping costs for the return/exchange. 

If you have an issue with your product upon receipt, the product must be unused and the issue reported to us within 14 days to qualify for an exchange or return. Once the product is used, it no longer qualifies for a replacement. Please submit a request for a damaged item here:


Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

  • Visit our returns center:
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines (buyer is responsible for return shipping).

What items are returnable? 

  • Within 14 days from the date of receipt
  • In unused and resellable condition

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Sale items
  • Custom items
  • Shipping Insurance

The item I received is damaged

If the purchased product is faulty/damaged, reach out to us within 14 days of the delivered date. Pictures must be sent to us of the damaged product. Only orders where Route Shipping Insurance was purchased will be eligible for a refund/exchange. 

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. All return shipping is buyer's responsibility. It is the buyer's responsibility to package all items completely in bubble wrap and provide enough cushioning. If the items arrive to us damaged, they will not qualify for the return. 

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any questions regarding return or refund, reach out to us